77avc Privacy Policy

1 Introduction and Scope

77avc ("we", "us", or "the platform") operates a reliable online gaming service for players in Bangladesh. By using our website 77avc.cam, you are considered to have accepted the terms described in this privacy policy.

This policy applies to all services on our platform — including slot games, live casino, cricket betting, fishing games, and any future services. If you disagree with any part of this policy, please refrain from using our services and contact us via live chat or email for assistance.

2 What Information We Collect

77avc collects the following types of information in order to provide safe and fair services:

• Identity Information: Full name, date of birth, national ID or passport number (for age verification).
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, or Rocket account numbers (for transaction verification), bank account details.
• Account Information: Username, password (stored in encrypted form), login history, and account activity.
• Technical Information: IP address, browser type, device identity, operating system, and session data.
• Gaming Information: Betting history, game preferences, bonus usage, and transaction records.
• Cookie and Tracking Information: Your browsing behaviour on our site, page visit duration, and navigation patterns.

3 Purpose and Use of Information Collected

77avc uses your personal information only for the following legitimate purposes:

• Account Management: Completing registration, verifying identity, and keeping accounts secure.
• Age Verification: Confirming that the user is at least 21 years old — this is an integral part of our responsible gaming policy.
• Payment Processing: Completing deposits and withdrawals securely and preventing fraudulent activity.
• Customer Support: Resolving your issues, reviewing complaints, and providing chat support.
• Service Improvement: Analysing user experience to improve platform performance and the gaming experience.
• Regulatory Compliance: Meeting applicable legal obligations and following anti-money laundering (AML) rules.
• Promotional Communications: Sending you information about bonus offers, tournaments, and new games with your consent.

We will never use your information for any purpose beyond those stated above.

4 Disclosure and Sharing with Third Parties

77avc does not sell or rent your personal information. Information may be shared with third parties only in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, and banking partners to complete transactions.
• Game Providers: Minimum necessary information with providers such as Pragmatic Play and Spribe for the operation of game services.
• Technology Infrastructure: With server hosting and cybersecurity partners, who are contractually bound to uphold the same privacy standards as us.
• Legal Obligations: To relevant authorities in the case of court orders, investigations, or applicable legal directives.

Before sharing information with any third party, we confirm that they maintain adequate data protection measures.

5 Data Retention Period

77avc retains your personal information for as long as:

• Your account remains active and service provision continues.
• Retention is required for legal, regulatory, or accounting purposes.
• The need exists for resolving complaints or disputes.

After an account is closed, financial transaction and identity verification data is generally retained for up to 5 years, in accordance with applicable law and anti-money laundering regulations. At the end of this period, data is securely deleted or anonymised.

6 Data Security Measures

To protect your information, 77avc applies industry-standard technical and organisational measures:

• SSL Encryption: All data transfers are secured using 256-bit SSL/TLS protocols.
• Password Hashing: Your password is never stored directly — only a one-way cryptographic hash is kept.
• Access Controls: Only authorised staff and systems can access your personal information.
• Firewall and Security Monitoring: Continuous system monitoring and detection of suspicious activity.
• Two-Factor Authentication (2FA): The ability to add an extra layer of security to your account.
• Regular Security Audits: Regular security assessments conducted by third-party experts.

While we are committed to ensuring the highest level of protection, it is not possible to guarantee that data transfers over the internet are completely secure. We ask that you stay vigilant and keep your login details confidential.

7 Cookie Policy

The 77avc website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve our services.

We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and for the basic functionality of the site.
• Functional Cookies: To remember your language preferences, game history, and account settings.
• Analytics Cookies: To understand site usage patterns, which helps us improve our services.

You can disable cookies through your browser settings, though this may limit some functionality of the platform.

8 International Data Transfers

77avc's servers and data processing centres may be located outside Bangladesh. When your data is transferred internationally, we ensure that:

• Transfers are carried out in accordance with industry-standard security protocols.
• The receiving party is contractually bound to ensure adequate data protection.
• The standard of data protection will be no less than that described in this privacy policy.

9 Your Rights Regarding Your Information

77avc believes you should have full control over your own personal information. In this regard, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to the use of your information for direct marketing purposes.
• Right to Withdraw Consent: The right to withdraw consent to promotional communications at any time.

To exercise these rights, contact our support team via live chat or by email at [email protected]. We will respond as soon as possible after verifying your request.

10 Protection of Minors' Information

77avc provides services only to those aged 21 and above. We do not intentionally collect any information from minors.

An age verification process is carried out at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If a parent or guardian becomes aware of their child's account, please contact us immediately.

11 Changes to This Policy

77avc may update this privacy policy from time to time, particularly if:

• There are changes to our services or the way we process information.
• Applicable laws or regulations change.
• New data protection measures are adopted as a result of technological developments.

For significant changes, we will notify you via your registered email or through a notification when you sign in to our platform. The date of the latest update will be shown at the top of this page. Continued use of the platform after changes have been made will be considered acceptance of the new policy.

12 Complaints Process

If you have any concerns or complaints about how we handle your personal information, please follow the process below:

• First, submit your complaint through our 24/7 live chat support or by email at [email protected].
• We will acknowledge receipt of your complaint within 3 business days.
• We will inform you of a final decision within 15 business days after completing our investigation.

We believe any issue can be resolved through open discussion. Our customer support team is always ready to help you.

13 Contact Information

For any questions, comments, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week — support available in Bengali
• Response Time: Typically within the same business day (BST UTC+6)

For more information about our privacy policy, please also read our Terms and Conditions and Responsible Gaming pages.